Delete your account
You can delete your Simpartout account at any time. Here are two simple ways to do it.
Method 1: From the app (recommended)
- Open the Simpartout app and sign in.
- Tap the profile icon to open the profile screen.
- Tap “Account information”.
- Scroll down and tap “Delete account”.
- Confirm the deletion in the dialog that appears.
Your account is deleted immediately.
Method 2: By email
If you can no longer access the app, send us an email at:
contact@simpartout.frSend the email from the address registered on your account, with the subject “Account deletion”. We process your request and confirm the deletion within 30 days.
Data we delete
- Your profile (name, contact details)
- Your sign-in credentials, so you will no longer be able to sign in
- Your access to the account
Data we keep (legal obligation)
Past transaction records, order history and invoices are kept in line with applicable tax and accounting obligations. This data stays in our back-end systems but cannot be used to sign in to the service. We do not use it to contact you for marketing or any other purpose.
About active eSIMs
If you have active eSIMs when you delete your account, they remain usable until their expiry date. Deleting your account does not refund or cancel active eSIMs.
Questions about deleting your account? Write to us at contact@simpartout.fr